Refund policy
Return Window
We accept returns within 7 days of delivery.
To be eligible for a return, your item must be:
- Unworn and unused
- In its original condition
- With all original tags attached
- Returned in its original packaging
- Accompanied by proof of purchase
Garments returned outside of these criteria will be sent back to the customer.
How to Start a Return
To initiate a return, please contact us at hello@lesnorm.com.
Once your return request is approved, we will arrange a reverse pickup where serviceable. If reverse pickup is unavailable at your pin code, we will provide our warehouse address in Hyderabad, India for self-shipping.
Items sent back without prior approval may not be accepted.
Return Shipping Fee
A flat return shipping fee of ₹200 will be deducted from your refund amount.
This fee helps cover reverse logistics and handling costs while allowing us to continue offering complimentary shipping on all orders.
Size Exchanges
We offer complimentary size exchanges within 7 days of delivery, subject to stock availability.
To be eligible for an exchange, the item must be unworn, unused, with tags attached, and returned in its original packaging.
We currently offer exchanges for size changes only.
We do not offer exchanges for:
- Different styles
- Different products
- Change-of-mind purchases
If your requested size is unavailable, you may choose to return the item in accordance with our return policy.
Damages & Issues
Please inspect your order upon delivery.
If you receive a defective, damaged, or incorrect item, contact us at hello@lesnorm.com as soon as possible so we can evaluate the issue and make it right.
We strongly recommend recording a short unboxing video. This helps us resolve claims relating to damage, defects, or missing items quickly and fairly.
Non-Returnable Items
We are unable to accept returns or exchanges on:- Sale items marked as final sale
- Gift cards
- Custom-made or personalized products
Refunds
Once your return has been received and inspected, we will notify you of the outcome.
If approved, your refund will be issued to the original payment method within 10 business days, less the ₹200 return shipping fee.
Please note that it may take additional time for your bank or payment provider to process and post the refund.
Late Refunds
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at hello@lesnorm.com.