Privacy policy

Last updated: June 12, 2026

We keep this simple and honest, like everything else we do. Here's exactly how we handle your information.

LESNORM ("we," "us," or "our") operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). LESNORM is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. It is drafted in compliance with the Information Technology Act, 2000, the Consumer Protection (E-Commerce) Rules, 2020, and the Digital Personal Data Protection Act, 2023 (DPDP Act).

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

1. Personal Information We Collect

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you. We may collect or process the following categories:

  • Contact Details: Name, address, billing address, shipping address, phone number, and email address.
  • Financial Information: Credit/Debit card details (processed securely by our payment gateways), UPI IDs, and transaction details.
  • Account Information: Username, password, preferences, and wishlist items.
  • Technical Information: Device info, IP address, browser type, and cookies collected automatically by Shopify.
  • 2. Legal Basis for Processing (Consent)

By providing your personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, you imply that you consent to our collecting it and using it for that specific reason only. For secondary reasons, like marketing, we will ask you directly for your expressed consent or provide you with an opportunity to say no.

3. How We Use Your Information

We use your personal information to:

  • Fulfill your orders and arrange for shipping.
  • Process payments and refunds (including COD verification).
  • Communicate with you (e.g., Order Confirmations, Shipping Updates).
  • Screen for potential risk or fraud.
  • Comply with Indian tax laws (GST invoicing).
  • Send you marketing communications (only if you have opted in).

4. Sharing Personal Information

We share your Personal Information with service providers to help us fulfill our contracts with you, as described above.

  • Shopify: Our store is hosted on Shopify. They process your data to power our site.
  • Logistics Partners: We share your name, phone number, and address with courier partners (e.g., Delhivery, BlueDart, Shiprocket) strictly for delivery purposes.
  • Payment Gateways: We share transaction data with gateways (e.g., Razorpay, PhonePe) to process secure payments.
  • Legal Requirement: We may disclose your information to comply with applicable laws and regulations, such as a request from Indian Law Enforcement or Tax Authorities (GST).

5. International Transfers

Your information may be transferred to and processed in countries outside of India, including Canada and the United States (where Shopify’s servers are located). However, we ensure that such transfers comply with the data protection standards required by Indian law.

6. Children’s Privacy

The Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

7. Your Rights (DPDP Act India)

Under the Digital Personal Data Protection Act, you have the right to:

  • Access: Request a summary of the personal data we hold about you.
  • Correction: Request correction of inaccurate or misleading personal data.
  • Erasure: Request the deletion of your personal data ("Right to be Forgotten"), subject to data we must retain for legal/tax purposes.
  • Grievance Redressal: File a complaint regarding the processing of your data.

To exercise these rights, please contact our Grievance Officer (details below).

8. Grievance Officer 

In accordance with the Information Technology Act, 2000 and Consumer Protection (E-Commerce) Rules, 2020, the name and contact details of the Grievance Officer are provided below:

Name: Ms. Moola

Designation: Founder & Grievance Officer

Email: hello@lesnorm.com

9. Changes to This Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

10. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@lesnorm.com.